1. About Us

MAD Magnet Studio d.o.o.
Dubrovačka 5, Niš, Serbia
Email: office@madmagnet.com
Phone: +381 60-3346-466

MAD Magnet is an embedded design and marketing team working exclusively with B2B SaaS and AI companies.

2. Use of Our Website

2.1 Permitted use

You may use our website for lawful purposes only. You agree not to:

• Use the website in any way that violates applicable local, national, or international laws or regulations
• Transmit any unsolicited or unauthorized advertising or promotional material
• Attempt to gain unauthorized access to any part of the website or its related systems
• Use any automated tools to scrape, crawl, or extract content from the website without our prior written consent
• Reproduce, duplicate, copy, or resell any part of our website in contravention of these Terms

2.2 Website availability

We do not guarantee that our website will always be available or uninterrupted. We reserve the right to suspend, withdraw, or restrict access to all or part of our website for business or operational reasons without notice.

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3. Our Services

3.1 Service agreements

The provision of our services, including the Pilot Program, Marketing Partner, Design Sprint & Rebranding, 100-Hour Team Subscription, and any additional services — is governed by a separate service agreement or proposal agreed between MAD Magnet and the client. These Terms apply alongside any such agreement.

3.2 Pilot Program

The Pilot Program is a fixed-scope engagement lasting 2–4 weeks at a fixed investment of €1,500. All deliverables produced during the Pilot, including brand audit, ICP definition, competitive research, positioning framework, messaging framework, and 12-month roadmap, are owned by the client upon full payment, regardless of whether the client continues to engage MAD Magnet for further services.

3.3 Ongoing retainers

Monthly retainer services operate on a 30-day notice period unless otherwise specified in the service agreement. We reserve the right to adjust pricing with a minimum of 30 days written notice to existing clients.

3.4 Scope changes

Any changes to the agreed scope of services must be agreed in writing by both parties. Work outside the agreed scope may be subject to additional fees.

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4. Payment Terms

4.1 Invoicing

Invoices are issued in accordance with the timeline agreed in the service agreement. Payment terms are net 14 days from the date of invoice unless otherwise agreed in writing.

4.2 Late payment

Late payments may incur interest at a rate of 1.5% per month on the outstanding amount. We reserve the right to suspend services if payment is not received within 30 days of the due date.

4.3 Currency

All prices are quoted in Euros (€) unless otherwise agreed. Payments made in other currencies are subject to the exchange rate applicable at the time of payment.

4.4 Refunds

Fees paid for completed work or delivered deliverables are non-refundable. For retainer services, fees for the current billing period are non-refundable upon cancellation. Any unused prepaid hours or credits may be applied to future engagements at our discretion.

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5. Intellectual Property

5.1 Our intellectual property

All content on our website, including text, graphics, logos, images, and software, is owned by MAD Magnet or our content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from our website content without our prior written consent.

5.2 Client deliverables

Upon full payment of all fees due, MAD Magnet assigns to the client all intellectual property rights in the final deliverables produced specifically for that client as part of the agreed scope of work. This includes brand identities, website designs, written content, and marketing frameworks.

5.3 MAD Magnet tools and methodologies

We retain ownership of all proprietary tools, frameworks, methodologies, processes, and know-how developed by MAD Magnet, including those used in the delivery of client work. These are not transferred to the client as part of any engagement.

5.4 Portfolio rights

Unless otherwise agreed in writing, MAD Magnet reserves the right to display work produced for clients in our portfolio and marketing materials, including on our website, social media, and in case studies. We will not disclose confidential business information without the client's prior consent.

6. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of an engagement, including business strategy, financial data, customer information, and internal processes. This obligation continues for a period of 2 years after the end of the engagement, unless the information becomes publicly available through no fault of either party.

7. Client Responsibilities

To enable us to deliver our services effectively, clients agree to:

• Provide accurate, complete, and timely information, materials, and feedback when requested
• Designate a primary point of contact with authority to make decisions regarding the engagement
• Ensure that any third-party materials provided to MAD Magnet for use in deliverables do not infringe third-party intellectual property rights
• Review and approve deliverables within the timeframes specified in the service agreement

Delays caused by the client's failure to meet these responsibilities may affect delivery timelines and are not the responsibility of MAD Magnet.

8. Limitation of Liability

To the maximum extent permitted by applicable law:

• MAD Magnet's total liability to a client for any claims arising from or related to our services shall not exceed the total fees paid by the client in the 3 months immediately preceding the claim
• We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue, loss of profits, loss of data, or business interruption
• We do not guarantee specific business outcomes, revenue results, or marketing performance from our services. Results depend on many factors outside our control, including market conditions, client implementation, and third-party platform changes.

9. Warranties and Disclaimers

Our website and services are provided on an "as is" and "as available" basis. We make no warranties, express or implied, including:

• That the website will be error-free, uninterrupted, or free of viruses or other harmful components
• That the information on our website is accurate, complete, or current at all times
• That our services will achieve any particular business result or outcome

10. Termination

10.1 Termination by the client

Clients may terminate ongoing retainer services with 30 days written notice. Fees for work completed or in progress at the time of termination remain payable.

10.2 Termination by MAD Magnet

We reserve the right to terminate an engagement immediately if:

• The client fails to make payment within 30 days of the due date
• The client acts in breach of these Terms or the service agreement and fails to remedy the breach within 14 days of written notice
• The client engages in conduct that we reasonably consider harmful to our reputation or business

10.3 Effect of termination

Upon termination, all outstanding fees become immediately due and payable. Each party will return or destroy the other's confidential information upon request.

11. Governing Law and Disputes

These Terms are governed by the laws of the Republic of Serbia. Any disputes arising from or related to these Terms or our services will be subject to the exclusive jurisdiction of the courts of Niš, Serbia. Before initiating any formal dispute process, both parties agree to attempt to resolve the matter through good-faith negotiation for a period of 30 days.

12. Changes to These Terms

We may update these Terms from time to time. When we make significant changes, we will update the "Last updated" date at the top of this page. Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.

For existing clients, material changes to service-related Terms will be communicated with a minimum of 30 days written notice.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision will be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it will be severed from these Terms. The remaining provisions will continue in full force and effect.

14. Entire Agreement

These Terms, together with any service agreement or proposal agreed between the parties, constitute the entire agreement between MAD Magnet and the client with respect to the subject matter herein and supersede all prior discussions, representations, and agreements.

15. Contact Us

If you have any questions about these Terms, please contact us:

MAD Magnet Studio d.o.o.
Dubrovačka 5, Niš, Serbia
Email: office@madmagnet.com
Phone: +381 60-3346-466